Frequently Asked Questions
We’re here to help! Browse through our most asked questions below. If you still have queries, feel free to Contact Us
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- 💬 Common Questions
Need Help?
We’re here for you! If you need any assistance with your order, tracking, sizing, or product selection, our team is just a message away.
📞 WhatsApp: +923111455229
💬 Common Questions
Q: What products do you offer?
At Cover X, we offer a wide range of protective and lifestyle products including: Car Covers, Bike Covers, AC Outdoor Covers Available in Standard, Premium, and Executive quality options.
Q: How can I place an order?
you can place an order directly through our website www.coverx.pk or message us on WhatsApp at +923111455229 for help.
Q:What are the payment options?We accept
Cash on Delivery (COD)
Bank Transfer
Secure online payment options via our website.
Q: Can I return or exchange my order?
Yes! We accept returns and exchanges within 3 days of delivery, provided the item is unused, unwashed, and in its original packaging. Custom or final sale items are not eligible for return or exchange. If a customer requests changes to a customized product—for example, choosing a different color after the order has been placed—additional charges may apply and will be the responsibility of the customer. Refunds are processed within 3–5 business days once the returned parcel is received back at Cover X, while shipping and handling charges remain non-refundable. Read our full
Q: How do I track my order?
Once your order is shipped, you’ll receive a tracking number via SMS/WhatsApp. You can track it on the courier’s website or contact us for updates.
Q: How long does delivery take?
Lahore: 1–2 working days
Other Cities: 2–5 working days
Custom orders may take longer.
Q: Are your covers waterproof?
Yes. Most of our car, bike, and waterproof water-resistant or waterproof, depending on the material and quality tier.
Q: What is the difference between Standard, Premium, and Executive quality?
Standard: Budget-friendly, basic protection.
Premium: Enhanced durability and features.
Executive: Top-tier, long-lasting, and luxury finish.
Q: Can I cancel my order?
You can cancel your order within 12 hours of placing it. Once shipped, cancellations are not possible.
Q: Still have questions?
📞 Phone: +92 311 1455229
📧 Gmail: customercare@coverx.pk
