Shipping & Delivery

At Cover X, we make it simple to receive and track your orders. Every package is carefully handled to ensure it reaches you quickly, safely, and in perfect condition.

📦 Order Processing

  • In-stock items: Dispatched within 1–2 working days (Mon–Fri, excluding public holidays).

  • Made-to-order/custom items: May take 4–6 working days.

  • Orders placed after 5 PM are processed the next working day.

  • During sales or peak seasons, slight delays may occur (we’ll keep you updated).

🚚 Delivery Time (Pakistan)

  • Within Lahore: 1–3 working days

  • Other Major Cities: 3–5 working days (Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, etc.)

  • Remote/Rural Areas: 3–7 working days depending on courier service

  • Note: Sundays and public holidays are not counted as working days.

💸 Delivery Charges

  • Standard Delivery Fee: Rs. 200 (varies by weight and city)

  • Free Shipping: Orders above Rs. 5,000 qualify for free delivery
    (applies to all products, not combinable with other shipping discounts)

🌍 International Shipping

  • We ship worldwide with delivery times of 7–21 business days (depending on destination).

  • International shipping costs are calculated at checkout.

  • Customers are responsible for customs duties, taxes, and import fees imposed by their country.

🛡️ Secure Packaging

  • All items are packed with care to ensure they arrive clean, undamaged, and in original condition.

  • Fragile or special products are shipped with double-layer protection.

  • Bulk shipments over 10kg may incur additional packaging or handling charges.

📍 Order Tracking & Updates

Once your order ships, you’ll receive a tracking number via SMS, WhatsApp, or Email.

  • Option 1 – Self Tracking: Visit the courier’s official website (TCS, Leopards, M&P, etc.) and enter your tracking number for live updates.

  • Option 2 – Contact Us: If you didn’t receive a tracking number or need help, simply share your order number with us via:

❗ Important Notes

  • Always provide a complete address and active phone number to avoid delays.

  • Once an order is shipped, Cover X is not responsible for courier delays, but we’ll assist in resolving issues.

  • Delays may occur due to courier, weather, or unforeseen events — we’ll keep you informed.

🚫 Failed Delivery Policy

  • If delivery fails due to incorrect address or unavailability, the parcel will be held for 7 days.

  • Re-delivery charges apply for second attempts.

  • Unclaimed packages are returned to Cover X.

🛡️ Shipping Insurance & Damage Claims

  • All shipments are insured against loss or damage.

  • Issues must be reported within 48 hours of delivery.

  • We will replace damaged items or provide a full refund for lost packages at no extra cost.