Privacy & Cancellation Policy

At Cover X, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information when you interact with our website or place an order.

1. Information We Collect

When you use our website, we may collect the following information:

  • Your full name

  • Contact details (phone number and email address)

  • Shipping and billing addresses

  • Payment information

  • Device and browser information

  • Usage behavior and analytics data

2. How We Use Your Information

We use your data for the following purposes:

  • To process and deliver your orders

  • To provide customer support and respond to your queries

  • To improve our website, products, and services

  • To send promotional offers, updates, and newsletters (only if you opt-in)

3. Data Protection

We take data protection seriously. To ensure your information stays safe, we use:

  • Secure servers and SSL encryption

  • Limited access to authorized personnel only

  • No selling, renting, or trading of your personal data with third parties

4. Cookies

Our website uses cookies to enhance your browsing experience. These help us to understand user behavior and improve performance. You can disable cookies through your browser settings, though some features may not work properly.

5. Third-Party Services

We may use trusted third-party service providers (e.g., payment gateways, shipping partners) to complete your orders. These services only receive the necessary data required to fulfill their responsibilities and are bound by confidentiality.

6. Your Rights

You have the right to:

  • Access the data we hold about you

  • Request corrections or deletions

  • Withdraw consent for marketing communications

 

Order Cancellation Guidelines At Cover X, we understand that sometimes you may need to cancel your order. Our flexible cancellation policy ensures a hassle-free experience for our valued customers across Pakistan.


How to Cancel Your Order

Before Processing: Cancel orders instantly through your Cover X account dashboard

Email Cancellation: Send cancellation request to customercare@coverx.pk

Phone Cancellation: Call our customer service during business hours

WhatsApp: Quick cancellation via our WhatsApp support line (+923111455229)

Cancellation Time Limits

Immediate Cancellation: Available within 2 hours of order placement

Same Day Cancellation: Possible if order hasn't entered processing stage

After Processing: Cancellation may not be possible once order is dispatched

Refund Processing for Cancelled Orders

Online Payments: Full refund processed within 3-5 business days

Bank Transfer: Refunds credited to original payment method

Cash on Delivery (COD): No charges applied for cancelled COD orders

Partial Cancellations: Available for multi-item orders before dispatch

Cancellation Fees & Charges

Free Cancellation: No charges for orders cancelled within 2 hours

Processing Fee: PKR 50 may apply for orders cancelled after processing begins

Custom Orders: Non-refundable once production starts

Sale Items: May have different cancellation terms

Non-Cancellable Items Certain products cannot be cancelled once ordered:

Personalized or customized products

Digital downloads after delivery

Perishable goods

Items marked as "Final Sale"

Bulk Order Cancellations For wholesale or bulk orders above PKR 10,000:

24-hour cancellation window

Partial cancellation available

Custom terms may apply

Direct coordination with account manager

International Order Cancellations


Cancel before dispatch from Pakistan facility

Shipping charges non-refundable once dispatched

Customs clearance orders cannot be cancelled

Extended processing time for international refunds

Cancellation During Sales & Promotions


Flash sale items: Limited cancellation window

Discount code orders: Full promotional terms apply

Bundle deals: Complete bundle cancellation required

Seasonal sales: Special cancellation terms may apply

Customer Rights & Protection Cover X respects your consumer rights under Pakistani law. You have the right to cancel orders within reasonable time limits and receive prompt refunds for eligible cancellations.

Contact Information for Cancellations Need to cancel your order? Reach out to us:

Email: customercare@coverx.pk

Customer Service Hours: 9 AM - 6 PM (Monday-Saturday)

Response Time: Within 2-4 hours during business days

Emergency Cancellations: Available via WhatsApp

Frequently Asked Questions;

Can I cancel part of my order? Yes, partial cancellations available before processing

How long do refunds take? 3-5 business days for online payments

Are there any cancellation fees? Only PKR 50 if cancelled after processing begins

Can I cancel COD orders? Yes, no charges for COD cancellations